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PAYMENT
Which credit cards do you accept?
What alternative methods of payment do you accept (besides
credit cards)?
Do I have to pay sales tax?
When will I be charged for my order?
SECURITY
How
do I know your shopping cart is secure?
Can I place an order over the phone?
How will my personal information be used?
SHIPPING
What does shipping cost?
Will the carrier bring my item(s) into my home?
When will I receive my purchase(s)?
What if my purchased items arrive damaged?
Do you ship overseas?
How can I track my order?
POLICIES
What is your price matching policy?
What is your return policy?
What is your cancellation policy?
Is my purchase protected by a warranty?
Legal Policies
PAYMENT QUESTIONS
Q: Which credit cards do you accept?
A: Livingcontemporary.com's secure site uses Authorize.net's payment gateway,
which accepts American Express, Discover, Mastercard and Visa.
Q: Aside from credit cards, what alternative methods
of payment do you accept?
A: For orders in the continental United States, livingcontemporary.com
also accepts Paypal. Orders will be processed once the proper funds have cleared. Please note that livingcontemporary.com does not accept international orders.
Q: Do I have to pay sales tax?
A: Sales tax is ONLY charged for instate deliveries to
Alabama, which is calculated during the check-out process.
Q: When will I be charged for my order?
A: For non-special order items, your credit card will not be charged until your order is ready to ship. For security purposes, at the time of purchase, your credit card will be run through an approval process for the full amount of the purchase. This is only an authorization for us to charge you, not an actual charge.
For special order items, which are not cancelable or returnable your credit card will be charged 50% at the time of purchase. The remaining 50% will be charged when your item(s) are ready to ship.
SECURITY QUESTIONS
Q: How do I know your shopping
cart is secure?
A: Livingcontemporary.com uses industry standard SSL (Secure Socket Layer) software
to encrypt your personal information and credit card information. For
the highest level of security, our shopping cart is secured by Comodo and your identity is protected up to $10,000.
Q: Can I place an order over the phone?
A: Yes. To place an order over the phone, please call
us toll free at: 1-888-554-0143.
Q: How will my personal information be
used?
A: Livingcontemporary.com is here to provide you with furniture. Your
personal information will only be used to process and ship your order.
We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by livingcontemporary.com personnel.
SHIPPING
QUESTIONS
Q:
What does shipping cost?
A: Livingcontemporary.com offers free curbside delivery on all items shipping
within the continental United States, with some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside "white glove" delivery is an available option during
checkout, and will incur additional fees.
Any additional services such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; livingcontemporary.com cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Q: Will the carrier bring my item(s) into
my home?
A: Livingcontemporary.com offers "Inside Delivery" as a shipping option
on all items. This option is available during checkout at an additional
cost. This service includes delivery inside your house, apartment or place
of business (including two flights of stairs), removal of packaging and
up to 15 minutes of setup. Additional labor may be subject to additional
charges.
Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should
receive them within 2-8 days, unless a white glove or expedited shipping method
has been established. However, livingcontemporary.com offers a wide array of items, many
of which are subject to longer lead times and limited stock. We do our
absolute best ensure that all listed items are in stock and ready for delivery unless
otherwise stated on the product page. If you'd like to place an order
but would like to verify stock and / or lead times, please feel free to
email us at sales@livingcontemporary.com or call us toll free at: 1-888-554-0143.
Q: What if my order
arrives damaged?
A: Every shipment is insured in the unlikely event that damage
occurs during transit to your shipping location. While cases are extremely rare, damages do happen
once in a while. We request that you inspect your item(s) upon delivery.
If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse
delivery and contact us immediately for a replacement. For LTL freight deliveries
i.e. Estes, Con-Way, Road-Runner, etc., print "Damaged Upon
Arrival" where you sign for the items and refuse delivery. After
delivery is refused, we will file a claim and send you a replacement product.
If the product is accepted and damaged, you will be responsible for filing
a claim with the proper carrier. For damages unnoticed at the time of
delivery, we require that you send us photographs via email within 48 hours, so that we can
address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
Q: How can I track my order?
A: We
are always happy to track your order for you. To track your order, Please email
us at sales@livingcontemporary.com or call us toll
free at 1-888-554-0143 and provide us with the details of your order.
POLICIES
Q: What is your price matching policy?
A: Livingcontemporary.com values you as a customer and wants you to have the best price available. If you happen to find a lower online price, and meet the terms and conditions below, we will give you 100% of the difference.
Price Guarantee Terms & Conditions:
* The product must be the exact same make, model, and color as purchased at livingcontemporary .com
* The online merchant must be a Factory Authorized dealer and an established U.S. site, as determined by livingcontemporary.com. Does not apply to auction sites.
* The merchant offering the lower price must have current prices listed on their site.
* Price Guarantee applies to price of the item, prior to any shipping charges, handling fees, processing fees, taxes, etc.
* Does not apply to merchants offering special promotions such as sale prices, rebate offers, coupon offers, quantity discounts, special orders and/or membership requirements for buyers and/or sellers
* We must be able to confirm the lower price, unconfirmed prices will not be honored
* Livingcontemporary.com reserves the final right to determine eligibility for price guarantee
* Price Guarantee is subject to change without prior notice
* 100% difference will be issued in the form of a livingcontemporary.com store credit only.
How to Request for a Price Match:
To request a price match please email us at sales@livingcontemporary.com. A price match specialist will respond within 24 hrs. Please include the following information in your e-mail:
* The livingcontemporary.com product name you found a lower price on.
* The name of the online company you found the lower price at.
* The web address (link) to the lower priced item.
* The lower price found.
* The quantity of the item that you wish to purchase.
* Whether or not you have already placed an order with us. If you have please include your order date and order #
Q: What is your return policy?
A: Livingcontemporary.com wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy. In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.
Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at 1-888-554-0143 if you'd like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service form to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customers responsibility to file a claim for the damaged merchandise. Bedding, textiles and any item marked as "Special Order" or are not returnable. Clearance items may not be returned or exchanged.
We do not accept returns on orders outside the continental United States.
Q:
What is your cancellation policy?
A: Because most of our items ship or go into production within
a few days, we can only accept cancellations within 24 hours from when
your order was placed. If an item has already shipped within this 24 hour
period, you will be responsible for paying shipping back to the manufacturer
and a restocking fee. All cancellation requests must be emailed to sales@livingcontemporary.com.
Q: Is my purchase protected
by a warranty?
A: Each product is covered by the warranty offered by
its manufacturer. For more information, please call us toll free at 1-888-554-0143.
LEGAL DISCLAIMER
All domestic and international orders are
subject to the governing laws of the United States of America and the
State of Alabama.
Livingcontemporary.com is not responsible for 'NOMINAL' size discrepancies. All measurements
advertised are within 1-1.5" accuracy to manufacturer's specifications. |